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2023-In-The-Spotlight

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Prospective Suppliers

Interested in becoming a Prospective Supplier for AT&T or participate in an AT&T Phone auction? For suppliers interested in doing business with AT&T or looking to participate in AT&T Phone Auctions, please visit AT&T Suppliers Portal (http://sm.att.com/a538e59f) for more inform

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2023-Latest-Conversations

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I need a copy of our newest invoices

I have tried through Internet Explorer, Chrome and Firefox from my work computer, home computer and phone.The interactions all end in error.

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A2P messages getting blocked

Hello, Why is ATT blocking messages from our application to our internal registered users? These users have given us consent to receive messages. We DO NOT send sms to non users. Kindly advise. We use Twilio to send these SMS.

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I'd like to use a decommissioned cell site to host equipment for an aviation project. Who can I contact about this?

Hi, AT&T owns a site west of Grand Forks, ND that previously hosted a cell tower. The cell tower has been removed and the site appears to be decommissioned. The University of North Dakota would like to use that site to host some equipment for a large aviation project. I'm wondering who to contac

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ATT fraud department is a fraud

There has been a fraudulent activity on my business account which was acknowledged by not one but two customer service agents, however they told me that they can not do anything and I should contact the fraud department, Which puts me on hold for hours and hours, interestingly when the premier accou

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Fiber

Hello there had a couple of questions Is att dedicated a AON or PON Does att lease fiber lines? Does att sell dark fiber? Thank you

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Unexpected Authentication Challenge

I have tried different browsers. I have tried clearing data and cookies. I have looked all over online. There are no answers for my question. I called ATT last week regarding this issue and they told me it’s not their problem, despite the fact it’s an issue with their web page. When I try to play v

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How Can I get or find a 'Direct Channel'?

We are working through an Aggregator which is working through another layer of service at AT&T.It is slowing response time to issues and complicating billing. We are also paying extra to have this arrangement.How can I locate a 'Direct Channel'?We had been dealing directly with AT&T and our

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Property Acquisition Request

I would like to be put into contact with someone from your Real Estate team to discuss acquiring a half acre defunct property with no existing structures or infrastructure. This property has not been developed sense aquired in the early 90s and there is no current plan to develop this property. Than

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Emails blocked and abuse_rbl@abuse-att.net unresponsive

We've had a couple of dedicated IP addresses that we've sent email from for years and everything was fine but unfortunately a couple of months ago we were forced to migrate to a couple of new dedicated IP addresses. Since the IP migration we've been receiving blocks when attempting to get business

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Cellular on Wheels (COW) Requests

Our Network and Engineering Team would be happy to help you with options for your Cellular on Wheels request! Please keep in mind that there are some costs involved but if you have the budget and are interested in proceeding, please complete the COW Rental Questionnaire so we can assist you further.

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Account device history

I need to know the IMEI numbers or serial numbers of old phones that have been on my account. I don't have the boxes.  The information is not on my receipts or past bills. How can I get it?

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AT&T ISP is blocking my website

When I have people go to my website. AT&T is labeling it as dangerous and won't allow people to enter. I've completely cleaned my server and google labels the website as safe for browsing however this issue is still present. Who do I need to talk to for me to resolve this issue.

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AT&T CA POTS copper phone service - contract rate renewal - bill increased 600% - Phones Disconnected- Cant get ahold of account manager

Hi I have been unable to renew my business POTS copper phone line service contract discount rates, that our company has had for over 40 years running. This past year around june 2023 our account rep was unavailable and unwilling to provide a contract renewal to our company. The bill increased 600% a

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Service unavailable

I’m trying to make a payment on my business Uverse account but couldn’t log in. I’m traveling abroad.  What can I do?

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Will Serve Letter Request

Hello, I am in need of a Will-Serve letter from AT&T stating that they are able to provide services to a specific address. Can you please provide me with an email or phone number to make this request? Thank you, Jack

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