
What is FirstNet and Family?
Connecting both worlds. Public safety and those who support them get the mission-critical wireless network of FirstNet, and families save up to 25%.
Eligibility
Technical Issues & Support
Billing
General Questions
FirstNet and Family
Want to know if you are eligible for FirstNet? Learn FirstNet eligibility requirements.
Connecting both worlds. Public safety and those who support them get the mission-critical wireless network of FirstNet, and families save up to 25%.
With FirstNet and Family, first responder families can sign up for discounts.
I just bought an iPhone 13pro from a man.But its carrier is in blacklist.Because it’s lost or stolen.Why?How can I unlock it?
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I am/was a long time ATT wireless customer. In July 2022, as a prosecuting attorney, AT&T store representative suggested that I switch over to first net service to lower my bill. Everything in that regard went well. I was offered an Apple Watch that apparently was included in the plan. I explain
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I am designing an expansion for an existing commercial building in Wendell, NC. An existing fiber optic cable and associated easement traverse the site. I want to explore the options for relocation of this cable and easement. I need contact information for the appropriate person wwithin the A
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When will Meadows of Longbranch subdivision in Midlothian, Texas internet be upgraded to fiber? I heard in near future, is this true? Currently, we can only get AT&T 50...
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We have been AT&T wireless customers for over 16 years. A few months ago we decided to visit a store to upgrade our 2 phones and switch to a cheaper plan. Everything was going well until the salesman asked if my husband was a first responder (he is). From that moment on - we were LIED to. The store
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I switched to firstnet and was quoted a certain rate. My bill has been different every month and I have to call. I called today and spoke with Belinda who told me that she can't access past bills and that her supervisors are too busy to speak with me even though I pay for a service through the compa
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FirstNet and Family gives public safety the mission-critical network of FirstNet and your family the world-class connectivity of AT&T to keep your worlds connected. First responders and healthcare professionals get the mission-critical wireless network and prioritized connectivity of FirstNet a
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I canceled my FirstNet plan in August 2021, at which time I moved overseas. However, I kept being charged monthly, and attempted to dispute this multiple times with customer service. FirstNet customer service kept forwarding me to ATT customer service, who then tried to always forward me back
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Anyone else have issues with ATT/First Net not being able to find your traded in device? I mailed my device in back in April or May via the box and label THEY sent me. I thought everything was fine until 3 months later when they charged me for “not returning my device.” I was on the phone with custo
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FirstNet is the only nationwide wireless broadband communications platform dedicated to America’s first responders and public safety community. This reliable, highly-secure communications platform brings reliability to public safety agencies and first responders—helping them make faster and better decisions to keep themselves and the public safe. FirstNet is different from other carriers in that it has a dedicated public safety core that routes FirstNet traffic. It also encrypts network traffic within the core, creating the highly secure environment public safety requires.
FirstNet is exclusively for first responders and those that support their vital efforts. This includes law enforcement, fire protection services, emergency (911) call dispatching and government Public Safety Answering Points, emergency planning and management offices, and emergency medical services. Other essential personnel who support first responders before, during and after an emergency can also subscribe to FirstNet. These organizations provide medical care, mitigation, remediation, overhaul, clean-up, restoration, or other such services during or after an incident.
Rate plans are available for organizations or individuals. Eligible customers can choose from a variety of plans that fit any situation—choosing talk, text, data, mobile hotspot and/or tethering services. And they can be used with a compatible smartphone, tablet or wearable device. Learn more about FirstNet Rate plans at https://www.firstnet.com/plans.html.
Eligible organizations and individuals can sign up for FirstNet at http://www.firstnet.com/signup.
To activate your FirstNet account, you can either refer to the Activation Email you received or click here and follow the onscreen instructions. Further details can be found in the User Activation Guide.