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General App Support

General App Support

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Business Attendant

We just got this feature 2 weeks ago and still can not get it set up!! I have spent several hours on the phone 94 hours yesterday) and then the tech rep says they can not help and a level 2 will have to help but I can only talk to a level 2 if they call me and they NEVER call. Is anyone else having

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IP Address being blocked not receiving emails

Good Morning, We recently found emails being sent from our IP address 67.231.80.100 are not being accepted and/or delivered to AT&T account users. We are a credit card rewards company that provides services to multiple financial institutions such as UMB, BofA, Citizens Bank, and many ot

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IP address blocked from sending emails

I to have written to abuse_rbl@abuse-att.net several times over the past 2 weeks with no response. I opened a separate ticket in your business forum and no response. I run a CRM for anon-profit which sends mailings to its opted-in membership list. They send mailings 2-4 time per week to their broa

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Business Number Showing as Spam

Hi, I am having the same issues. My new business number is being marked as spam. How do I resolve this? Thank you!

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Easement release

Hello, i have an easement recorded against my property from pacific telephone and telegraph in 1958. I think this is now owned by att. I dont think this easement has or will ever be used and would like to have it removed so i can develop my land instead. Would att be willing to sign off?

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Official Solution

Forward Calls to your AT&T Office@Hand Number

I’m traveling and want to configure my AT&T Office@Hand account to forward calls. I would need to do this from my mobile devices. Does anyone know if I can do so, and if so, where I need to go to do so?

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Official Solution

Edit the Company Caller ID Name in AT&T Office@Hand mobile application

We have updated our companies name and I need to update the information that we entered our AT&T Office@Hand account. Does anyone know if I can make changes to the caller ID settings from my Android phone?

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Our Custom Short Links for our business are being Blocked For Spam via SMS

We are experiencing our text messages being set as spam, we think the case is our custom short links

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Is the AT&T Office at Hand e-fax HIPAA compliant?

Is the AT&T Office at Hand e-fax HIPAA compliant? If not, are there plans to secure the data in the future? Is there an alternate solution, as I've already purchased the product and I send and receive patient information that is protected under HIPAA.

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Website Blocked on ATT Cellular and Fiber

Our previous post: https://bizcommunity.att.com/conversations/general-app-support/business-website-blocked-for-malicious-content/6554e6085e4af117af7ddefc?commentId=6554ef8f380982013d4e9cd8 Our web application is being blocked for our customers that are on ATT Cellular and Fiber. We are not having

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ATT Office at Hand - User's Scheduled Reports

I have a user that has scheduled reports for the previous month's calls. She states that 2 new users are not showing up in that reporting.  I'm an admin, but I can't find how to see her scheduled reports.  Is there a way to see another user's reports?

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Legitimate URLs blocked

Hi, My legitimate apps published on the Google Play Store and Apple App Store have their URLs blocked by your security software. I'm in dire need of fixing this as I've lot a huge amount of my revenue due to this in the last 2 years. It has taken a few months to pin down the issue to AT&T's sec

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Outgoing TCP requessts on port 25 are blocked

How can I get outgoing requests on port 25 to be unblocked for small business fiber internet? Additionally, how can I request a PTR/reverse DNS record to be added to one of my static IP addresses?

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My website is being marked as malware and blocked

I'm having an issue that I'm seeing listed in several other tickets on this forum. We are a reputable e-comm site. AT&T customers are getting a message the the site has malware and is being blocked. Please let me know what the solution is to get our site whitelisted. Tha

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SMTP Blocked

I am trying to get a MFP to send email to MS365 and it appears to be getting blocked. Can someone at AT&T help?

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Trending Accepted Solutions

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Official Solution

Submit feedback in AT&T Office@Hand via the mobile application

I saw in a previous post that AT&T Office@Hand allows you to submit feedback. It seemed like that post was about the desktop application, but I don’t have access to a desktop. Does anyone know if I can send the feedback from my phone, and if so, how do I do so?

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Official Solution

Learn about the user details in AT&T Office@Hand

I’m a new administrator and I’m looking for information on how to manage users in AT&T Office@Hand. Does anyone know where I can find information about doing so?

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Official Solution

Customize Advanced Call Queue rules in AT&T Office@Hand

I remember seeing information about how I could set AT&T Office@Hand to automatically route calls if its after business hours. Does anyone know where I need to go to set that feature up?

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Official Solution

Configure the default audio and video device in the AT&T Office@Hand desktop application

I’m new to AT&T Office@Hand and I’m setting up my system. I want to make sure that my audio settings are correct. Does anyone know where I need to go in the system to check the settings?

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Official Solution

Using annotations in the AT&T Office@Hand desktop application

On one of our AT&T Office@Hand calls I noticed that one of the presenters was able to annotate while on the call. Does anyone know how do use this feature?

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