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Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

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2023-In-The-Spotlight

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Automatically Email PDF from Download Account Bill Image

hello, Is it possible to have the pdf found on the Billing tab in "Download Account Bill Image" emailed to an address of my choice every month? It would be a lot quicker than signing in to retrieve it. thanks

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HOW TO CONTACT AT&T FOR DAMAGE

How do we contact AT&T for damage your contracted cable installers do to the easements of our yards.  

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Need help cancel

Can anyone help me cancel business service? on hold all day...nothing

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Termination of 3 Year AT&T Dedicated Internet & Voice Bundle Agreement for Breach( Illinois)

In August of 2023 our company signed a 3 yr Internet & Voice bundle contract. Every month for the past 7 months the monthly bill has been $400-500 more that the agreed upon monthly cost. AT&T agreed and has made promises to correct the bill for the past 5 months.  About  2 months

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Los Angeles Design Engineering Department Contact Information

Hello, I work for a development company and we are currently building 10 new single-family homes in Paramount, California, 90723. The vacant land where these homes are being built had no utilities on-site. We require landline phone lines for the project to ensure that the new homeowners have access

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Upgrade order is showing "Action Required" and "We couldn't complete your order because of a technical glitch"

I tried contacting a representative over the phone, but they couldn't find a problem and weren't sure what to do. I'm not sure what to do at this point either. Exactly what action is required?

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269

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Need Assistance Completing Registration

Hi, I need help completing my registration to get logged into the AT&T Business Center and I cannot get any assistance from anyone I have spoken to at the AT&T Customer Service Line. I called the eBiz phone number also and after waiting on hold for almost 2 hours, I got a message stating tha

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Bundled Accounts

Why are my business accounts not bundled? I recently upgraded to the new fiber lines for my businesses internet and phone service, when they first proposed me the offer i was told i could bundle my mobile phones and tablet bill all in with the fiber for a bill that would be cheaper than paying 3 sep

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AT&T has blacklisted our emails/IPs

We have tried multiple times to get a our IPs whitelisted as we are in the business of sending email notifications to customers all over the world for utilities. Within the last month, AT&T has blacklisted and began blocking our emails. We have forwarded those emails to the abuse email address a

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Horrible customer service

I contacted AT&T Business to see why I had a $255.95 payment auto-deducted on May 30th. I cancelled my auto-pay on April the 10th so I could pay the bill when I actually get paid. I called and cancelled my account on April 27th at the same time that I got an return label for my hotspot device. T

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Los Angeles Design Engineering Department Contact Information

Hello, I work for a development company and we are currently building 10 new single-family homes in Paramount, California, 90723. The vacant land where these homes are being built had no utilities on-site. We require landline phone lines for the project to ensure that the new homeowners have access

Question

16

0

0

Need Assistance Completing Registration

Hi, I need help completing my registration to get logged into the AT&T Business Center and I cannot get any assistance from anyone I have spoken to at the AT&T Customer Service Line. I called the eBiz phone number also and after waiting on hold for almost 2 hours, I got a message stating tha

Question

23

0

0

Bundled Accounts

Why are my business accounts not bundled? I recently upgraded to the new fiber lines for my businesses internet and phone service, when they first proposed me the offer i was told i could bundle my mobile phones and tablet bill all in with the fiber for a bill that would be cheaper than paying 3 sep

Question

22

0

0

Horrible customer service

I contacted AT&T Business to see why I had a $255.95 payment auto-deducted on May 30th. I cancelled my auto-pay on April the 10th so I could pay the bill when I actually get paid. I called and cancelled my account on April 27th at the same time that I got an return label for my hotspot device. T

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34

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Request For Old Telephone Records From 2000

I've been reading about users requesting old telephone records from years ago from Pacific Bell. I was wondering if I could do the same thing and request records from the year 2000

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Trending Accepted Solutions

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Accepted Solution

Multiple fees charged even though account is in good standing

We are being charged late fees every month for the last 6 months even though we paid for our service on time. We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly. They

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Accepted Solution

Suspended lines canceled lines new lines and large unknown amounts

I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to

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Accepted Solution

Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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Accepted Solution

galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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Accepted Solution

Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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