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Account & Billing Support

Account & Billing Support

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2023-In-The-Spotlight

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IPFlex Billing Telephone Number

Good morning, Our Government customer is asking if a Billing Telephone Number (BTN) is populated within the Billing Invoice after a cutover/porting into IPFlex. Many Thanks, Kevin

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FIRST NET = TERRIBLE CUSTOMER SERVICE

If you are thinking about joining First Net, DO NOT. Save yourself the headache! My fiancé and I are experiencing unreasonable problems with the company. We are both first responders. I’ve been with First Net since 2019. I had not had any major issues. Until in December 2021, I convinced my fiancé t

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I want to 'Cancel wireless business service', even an personel

I signed up for wireless service at a store about two weeks ago, but I got enrolled in a business plan instead. I tried to cancel through a chat representative, but they said they couldn't cancel a business plan. When I tried calling, I couldn't get through. How can I cancel the wireless service?

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Over the span of 15 months, I have paid for 2 phone lines when I have had only 1.

Hello, I am the owner of Regal Nails of Huntersville, NC, and I have paid for 2 phone lines over 15 months when I have had only 1 phone line. Just a few weeks ago when I had an AT&T mechanic come in to setup internet for my small business, he was confused and asked me where the "other" phone line wa

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I am in home health care and I need to set up a business account small right now

I'm looking for new activation for DirecTV a internet a voicemail private line security system the works because it's at someone's home where I work home health care small business

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Outstanding Charges

Hi, I have received outstanding charges bill but not itemised billing for which I need a copy of. Account No. ( Edited as per community guidelines) Account Name. Quotient Biodiagnostics Inc Amount. 2,449.66

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Office@Hand Account Billing and Payment

I am not finding an option to pay my bill online with my Office@hand account for my business phones. When I log into my account I can only see 1 month's invoice.  When I try to see a previous month that needs to be paid I receive an error that there was an issue displaying the list of invoices

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Need a new client solutions executive

How do I go about requesting a new client solutions executive? The one assigned to my account is not helpful and has messed up our circuits and turn downs to the point that our service has been disconnected.

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AT&T REFUSES TO CANCEL OUR BUSINESS ACCOUNT

I called several weeks ago to cancel our business phone and internet account and was given a confirmation number. Every time I call to follow up on the cancellation, your reps tell me that there is a pending order to cancel the account, but the account never gets canceled! We disconnected all the eq

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Terrible Customer Service: Customer service hang ups, unresponsive emails, credit pending for months,

So I have an issue with a business plan, basically the contract for the business phone lines are at $50/line and my bill is a "reasonable" ~$400-700, at the end of every year when the contract rolls over it goes up to like $250/line and the bill goes up to $2600-3500/month. Usually every year I cal

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Fraud Alert

ATT has verified my business as of Tuesday when they called me. Can ATT please lift the flag off of my business so I can place my order? I’ve spoke to a representative with ATT yesterday and she confirmed that the fraud department has not yet unflagged my account.

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BAN invoice account

I have a toll free number with an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 3 numbers on this account that were ported over to other plan with ATT. For some reason, this number was left behind and kept accruing costs. I've been

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need to disconnect from AT&T

I need to contact somebody at AT&T who can help me disconnect from phone service. I have been trying to disconnect for about two months.   I am still receiving bills despite the fact that I sent the router in and haven't had service since the last week in july 2023.

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Business Wireline (POTS) TOBR to another Business

I have a traditional business POTS line account that i need transferred from one commercial entity to a new one.

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How Can I find out who my Account Managers report to?

How Can I find out who my Account Managers report to?We have been having severe difficulties with billing through this past year. The Account Managers are refusing to state who they report to. We need to escalate our concerns. Please assist.

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Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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Accepted Solution

Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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Accepted Solution

Terminating a SONET Circuit

Hello,I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent se

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Accepted Solution

Need help in finding our business direct Account Executive

I need assistance in locating the contact information of our AT&T business direct account executive. The billing statements that we receive have no information on whom this might be nor how to contact them. Is there a way I can find the contact information for our account executive given I have

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