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Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

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2023-In-The-Spotlight

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Special Service

Hello Team! I have an account open at a site that my company no longer works at. I have sent in notices to the WiPro service to have it disconnected and the response back has been that it is a 'Special Service'.They closed the ticket. I asked what the Special Service was and receive no response.I

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cancel the business account

I need to cancel my business account. I attempted to contact AT&T, but I was on hold for over an hour. I also posted a request for help on a forum, but the reply was delayed and the message was closed.

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Georgia registerd agent

I need the name and address of the ATT registered business agent in Georgia since ATT are not on the Georgia companies register

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Speak With Account Representative

I'm unable to determine who my account representative is. How can I find my Account Representative's contact information?

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ATT / DIRECTV Early Cancellation Fee of $180

Has anyone else received such a fee? I closed my all of my ATT accounts the first week of January - Wireless, Internet and DirecTV.  I pay off the final bills and go a month receiving a bill that was $0.  Now today I get a bill that states that DirecTV is charging an Early Cancellation Fe

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ATT rep on the phone promised one rate, did not receive the rate and actually paid MORE than what I would have paid in store.. very angry

I'm going to try to keep this short because my history trying to deal with ATT reps over the phone has been 100x worse than your most low IQ, low motivation DMV worker after railing a line of heroin. Here's a timeline of my story: May 2023 - Go into an ATT store to open some lines for my business.

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Engineering Contact

I need a contact for coordinating roadway construction conflicts in Autauga County, Alabama.  Project has a short deadline.  Please help.

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Looking for valid phone number for Custom Work Order Center

Please provide the phone number for the Custom Work Order Center. Need a demarc restored/relocated and fiber repaired/replaced.

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Hard inquiry on my equifax credit report

I have an unauthorized hard inquiry on my equifax credit report from march which i disputed. I do not do business with at&t. equifax sent me a letter sayong to contact you. how do i get this unauthorized hard inquiry removed?

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I need my FAN Pin.

I need this to create a user ID so I can access my account online. I called support and they changed my actual Pin.(not the right one) twice now. This is getting frustrating. 

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Fraud Alert

ATT has verified my business as of Tuesday when they called me. Can ATT please lift the flag off of my business so I can place my order? I’ve spoke to a representative with ATT yesterday and she confirmed that the fraud department has not yet unflagged my account.

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BAN invoice account

I have a toll free number with an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 3 numbers on this account that were ported over to other plan with ATT. For some reason, this number was left behind and kept accruing costs. I've been

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need to disconnect from AT&T

I need to contact somebody at AT&T who can help me disconnect from phone service. I have been trying to disconnect for about two months.   I am still receiving bills despite the fact that I sent the router in and haven't had service since the last week in july 2023.

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Business Wireline (POTS) TOBR to another Business

I have a traditional business POTS line account that i need transferred from one commercial entity to a new one.

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How Can I find out who my Account Managers report to?

How Can I find out who my Account Managers report to?We have been having severe difficulties with billing through this past year. The Account Managers are refusing to state who they report to. We need to escalate our concerns. Please assist.

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Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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Accepted Solution

Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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Accepted Solution

Terminating a SONET Circuit

Hello,I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent se

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Accepted Solution

Need help in finding our business direct Account Executive

I need assistance in locating the contact information of our AT&T business direct account executive. The billing statements that we receive have no information on whom this might be nor how to contact them. Is there a way I can find the contact information for our account executive given I have

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